Following are the terms and conditions that constitute our Shipping Policy. We are using the FedEx services to get the order to you. You will be informed about each step of your order or shipment status via e-mail used in your order.
Domestic & International Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days (unless stated otherwise). Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| FedEx Standard shipping | 7 - 10 business days | $ 9.90 |
| FedEx Express shipping | 3 - 6 business days | $14.90 |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Actijoy does not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Actijoy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Actijoy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.